Shipping Policy
At Da'luxe Perfume London, we aim to dispatch every order quickly and securely using one of our trusted delivery partners, including Royal Mail, Evri and Yodel. The courier selected will depend on the size, weight, destination and contents of your order to ensure the most suitable delivery service is used.
By placing an order with us, you agree to the shipping terms set out below.
Shipping Costs
We offer FREE UK Standard Delivery on all orders over £44.95.
Any applicable delivery charges will be displayed at checkout before you complete your purchase.
Order Processing
Orders are usually prepared and dispatched within 1–2 working days (Monday to Friday, excluding Bank Holidays).
Orders placed after business hours, at weekends or on public holidays will begin processing on the next working day.
Please note that processing time refers to preparing and dispatching your order and does not include the delivery time.
While the vast majority of our fragrances are available for immediate dispatch, some specialist scents may require additional preparation. If this affects your order, we'll contact you by message with an updated estimated dispatch date.
Delivery Times
Most UK orders are delivered within 4 working days from the date of dispatch.
Delivery times are estimates only and cannot be guaranteed, as they are dependent on the courier and circumstances beyond our control.
Delays may occasionally occur due to:
- High seasonal demand
- Bank Holidays
- Severe weather conditions
- Traffic disruption
- Industrial action
- Operational delays within the courier's network
Delivery delays alone do not automatically qualify for a refund where tracking confirms the parcel remains in transit.
Order Tracking
Once your order has been dispatched, you'll receive a dispatch confirmation email containing your tracking information where available.
Tracking updates are provided directly by the courier and may take several hours to appear after your parcel has been collected.
If you cannot locate your dispatch email, please check your junk or spam folder.
Responsibility for Delivery
Once your parcel has been handed to the courier, delivery is managed by the selected carrier.
Although we cannot control courier operations after dispatch, our customer service team will always assist by contacting the courier and helping to resolve any delivery issues where possible.
Delayed or Lost Parcels
If your parcel appears to be delayed, we'll work with the courier to investigate its whereabouts.
A parcel cannot be treated as lost until the courier's official investigation period has passed. Investigation times vary depending on the delivery partner.
Refunds or replacement orders will only be offered once the courier has confirmed that the parcel has been officially declared lost.
While an investigation is ongoing, refunds, chargebacks or replacement orders cannot be issued.
Parcels Marked as Delivered
If tracking confirms that your parcel has been successfully delivered, we ask that you first:
- Check around your property and any designated safe place.
- Ask other members of your household.
- Check with neighbours who may have accepted delivery.
- Contact the courier directly if additional delivery information is required.
Where a parcel is confirmed as delivered by the courier, we may require further investigation before considering any claim.
Delivery Address
Customers are responsible for ensuring that all delivery information entered at checkout is accurate and complete.
We cannot accept responsibility for delays, failed deliveries or additional costs resulting from an incorrect or incomplete delivery address provided when placing an order.
Order Cancellations
Orders may be cancelled at any time before they have been dispatched.
Once an order has been handed to the courier, it can no longer be cancelled. If you no longer require your order after dispatch, you may request a return in accordance with our Returns & Refunds Policy once it has been delivered.
Exceptional Circumstances
From time to time, circumstances outside our control may affect delivery services, including severe weather, industrial action, public holidays or exceptionally busy trading periods.
Where such events occur, delivery estimates may be extended. We appreciate your patience and will always do our best to keep you informed if significant delays arise.
Contact Us
If you have any questions about your order or delivery, our customer support team is here to help.
Email: info@daluxeperfume.co.uk
You can also contact us anytime using the Contact Us button via our 24/7 Live Chat on our website.
