REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at daluxeperfume@hotmail.com. Please note that returns will need to be sent to the following address: and to include your order number inside the parcel
You can always contact us for any return questions at daluxeperfume@hotmail.com.
Eligibility Criteria for Returns
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.
Initiating a Return
To initiate a return, please contact us at daluxeperfume@hotmail.com to obtain a Return Authorisation Code. We aim to respond within 1-2 working days. Please note that returns sent without obtaining a Return Authorisation Code will not be accepted.
Damages and Issues
Upon receiving your order, please inspect it immediately. If you notice any defects, damages, or receive the wrong item, please contact us promptly so we can address the issue accordingly.
Exceptions/Non-Returnable Items
Certain items are not eligible for return, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. If you have questions about whether your item qualifies for a return, please reach out to us.
Please note that sale items and gift cards are not eligible for returns.
Exchanges
The quickest way to ensure you receive the desired item is to initiate a return for the current item, and upon acceptance of the return, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a justification. The item must meet the same eligibility criteria mentioned above.
Refunds
Upon receiving and inspecting your return, we will notify you of the approval status for the refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since the return approval, please contact us at daluxeperfume@hotmail.com
Buy 2 Get 1 Free – Returns Policy
Products purchased as part of our Buy 2 Get 1 Free promotion (across selected EDP, Extrait and Arab Collection fragrances) are subject to the following returns conditions.
Under this promotion, one item is provided complimentary for every two qualifying items purchased within the same range. All items within a promotional bundle are therefore considered part of a discounted transaction.
Testing & Try Before You Buy
We operate a try before you buy policy. Fragrances may be opened and lightly tested only to assess the scent. Excessive use, heavy spraying, or noticeable depletion beyond reasonable testing will make the item ineligible for return.
Single item returns
A single bottle cannot be returned on its own when purchased as part of a Buy 2 Get 1 Free offer, as it forms part of the complimentary item promotion. You can exchange the item for an alternative perfume.
Returning two items
Customers may return two items from a qualifying bundle. In this case, the remaining item will no longer qualify for the promotional discount and will be recalculated at its full standard retail price. Any refund issued will reflect this adjustment.
Full bundle returns
Customers may return the entire promotional bundle (for example, all 3 or all 6 items). Items must be returned in a condition, aside from reasonable testing as outlined above. Refunds will be issued based on the promotional price paid, not individual retail values.
Agreement
By placing an order under a Buy 2 Get 1 Free promotion, customers acknowledge and agree to these terms at checkout.
