Refunds Policy
At Da'luxe Perfume London, we're committed to providing a smooth shopping experience from the moment you place your order through to delivery and, where necessary, returns.
Returns
If you wish to return your order, you have 30 days from the date you receive your goods to request a return.
To begin the returns process, please use the Contact Us button via our 24/7 Live Chat on our website. Our team will provide you with a Return Authorisation Code together with instructions for returning your order.
If you have any questions regarding a return, you can also contact us by email at info@daluxeperfume.co.uk.
Please note that returns received without a valid Return Authorisation Code may not be accepted.
Approved returns should be sent to:
Da'luxe Perfume London
Distribution Centre
250–254 Barkerend Road
Bradford
BD3 9DB
Please include your order number inside your parcel to help us process your return as quickly as possible.
Return Eligibility
To be eligible for a refund or exchange, returned items must:
- Be returned within 30 days of delivery.
- Be accompanied by proof of purchase or your order number.
- Be returned in their original packaging where reasonably possible.
- Meet the fragrance testing conditions outlined below.
Fragrance Testing
We appreciate that choosing a fragrance online can be difficult.
For this reason, customers may carefully open and lightly test their fragrance to evaluate the scent before deciding whether to keep it.
However, products showing excessive use, heavy spraying, significant depletion of contents or any damage beyond reasonable testing may not qualify for a refund or exchange.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, develops a manufacturing fault or you receive the wrong item, please contact us immediately using our 24/7 Live Chat or by emailing info@daluxeperfume.co.uk so we can resolve the issue as quickly as possible.
Non-Returnable Items
Unless faulty or required by law, we cannot accept returns for:
- Personalised or custom-made products.
- Gift cards.
- Clearance or sale items.
- Products that cannot legally be returned for health, hygiene or safety reasons.
If you're unsure whether your purchase is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different fragrance, we may be able to offer an exchange, subject to stock availability.
Where the replacement item is priced differently, any balance will either be payable by the customer or refunded accordingly.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 working days.
Please allow additional time for your bank or card provider to complete the transaction.
If more than 15 working days have passed since your refund was approved and you have not received your refund, please contact info@daluxeperfume.co.uk.
Buy 2 Get 1 Free Promotion – Returns Policy
Our Buy 2 Get 1 Free promotion applies to selected fragrances only.
Items purchased as part of this promotion are treated as a single promotional purchase. The complimentary fragrance forms part of the overall offer and cannot be separated from the qualifying order for refund purposes.
Returning One Item
A single fragrance purchased as part of a Buy 2 Get 1 Free promotion cannot be returned individually for a refund.
If eligible, we may instead offer an exchange for an alternative fragrance.
Returning Two Items
If two fragrances from a promotional bundle are returned, the remaining fragrance will revert to its normal retail selling price, as the promotional offer will no longer apply.
Your refund will therefore be adjusted to reflect the standard retail price of the item retained.
Returning the Complete Bundle
You're welcome to return the entire promotional bundle provided all items meet the conditions outlined in this policy, including our fragrance testing guidelines.
Refunds will always be calculated using the promotional price originally paid rather than the individual retail value of each fragrance.
Acceptance of These Terms
By placing an order with Da'luxe Perfume London, you confirm that you have read, understood and accepted this Delivery, Returns & Refunds Policy.
Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
If an item is faulty, not as described or not of satisfactory quality, you may have additional rights under the Consumer Rights Act 2015.
